Privacy Policy

Last Updated: October 2, 2025

At Galtronex, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our online learning platform and services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our services, including:

Account registration details such as name, email address, and password
Profile information including educational background and learning preferences
Payment and billing information for course enrollments
Communications you send to us, including support requests and feedback
Course submissions, assignments, and assessment responses
User-generated content such as forum posts and course reviews

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain technical information:

Device information including IP address, browser type, and operating system
Usage data such as pages visited, time spent on courses, and navigation patterns
Course progress and completion metrics
Cookie data and similar tracking technologies
Referral sources and clickstream data

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Social media platforms if you choose to connect your account
Payment processors for transaction verification
Educational institutions or corporate partners for enrollment programs
Analytics providers to improve our services

2. How We Use Your Information

We use the collected information for the following purposes:

Providing, maintaining, and improving our educational services
Creating and managing your account and course enrollments
Processing payments and maintaining transaction records
Delivering course content and personalized learning experiences
Tracking your progress and issuing certificates of completion
Communicating with you about courses, updates, and promotional offers
Responding to your inquiries and providing customer support
Analyzing usage patterns to enhance platform functionality
Preventing fraud, security breaches, and unauthorized access
Complying with legal obligations and enforcing our terms of service
Conducting research and development for new features

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: Processing required to provide services you have requested
Consent: When you have given explicit permission for specific processing activities
Legitimate Interests: For business operations, fraud prevention, and service improvement
Legal Compliance: When required by applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who perform functions on our behalf, including:

Cloud hosting and infrastructure providers
Payment processing and financial services
Email delivery and communication platforms
Analytics and performance monitoring services
Customer support and help desk solutions

4.2 Educational and Corporate Partners

If you enroll through an educational institution or employer, we may share relevant information such as course progress, completion status, and performance metrics with the sponsoring organization.

4.3 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or government requests
Enforce our terms of service and other agreements
Protect our rights, property, or safety and that of our users
Investigate and prevent fraud, security issues, or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.5 With Your Consent

We may share your information with other parties when you have provided explicit consent for such sharing.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors influencing retention periods include:

The duration of your active account and course enrollments
Legal, contractual, or regulatory obligations
Dispute resolution and enforcement of agreements
Business operational needs and record-keeping requirements

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You may access and update your account information at any time through your profile settings. You can also request a copy of the personal data we hold about you.

6.2 Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another service provider where technically feasible.

6.3 Deletion

You may request deletion of your personal information, subject to certain exceptions such as legal obligations, ongoing disputes, or legitimate business purposes.

6.4 Objection and Restriction

You may object to or request restriction of certain processing activities, including direct marketing communications and automated decision-making.

6.5 Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6.6 Communication Preferences

You can opt out of promotional emails by using the unsubscribe link in our messages or updating your communication preferences in your account settings. Note that you will continue to receive essential service-related communications.

To exercise any of these rights, please contact us at [email protected]

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

7.1 Types of Cookies

Essential Cookies: Required for platform functionality and security
Performance Cookies: Help us analyze usage and improve services
Functional Cookies: Remember your preferences and settings
Targeting Cookies: Used for personalized content and advertising

7.2 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit platform functionality and your user experience.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and vulnerability testing
Employee training on data protection practices
Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our platform may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website with a new effective date
Sending email notifications to registered users
Displaying prominent notices on our platform

Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy regularly.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Galtronex
105 Clark Rd, Glenwood
Durban, 4001
South Africa

Email: [email protected]
Phone: +27658021959

14. Your Consent

By using our platform and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

This Privacy Policy is effective as of the date stated above and governs our relationship with you in relation to your use of our services.